This Shipping Policy applies to all orders placed through the Krishna online store. It explains order processing, shipping methods, delivery timelines, charges (if any), tracking, and customer responsibilities.

• Orders are typically processed within 1–3 business days after payment confirmation (excluding weekends and public holidays).
• Order processing includes verification, quality checks, and dispatch preparation.
• You will receive an order confirmation email/SMS once your order is successfully placed.

We currently ship across India.

• Standard delivery timeline: 3–10 business days for small/standard products (location dependent).
• Large, custom, or made-to-order furniture items may take longer (up to 4–8 weeks).
  Estimated delivery dates will be displayed at checkout and in your order confirmation.

• Shipping charges, if any, are calculated at checkout.
• Free standard shipping may be offered on eligible orders above a defined value.
• Charges for expedited or special delivery services (e.g., weekend deliveries) may apply.

• Products are shipped via reputable logistics partners.
• Delivery is generally to your doorstep (ground level), and additional handling charges may apply for upper floors without service lifts.
• For furniture requiring installation, professional setup may be available in select cities.

• Once your order is dispatched, you will receive a tracking number via email/SMS.
• You can track your shipment through our website or the courier partner’s tracking portal.

• Inspect your shipment at the time of delivery.
• If you find visible damage, missing parts, or incorrect items, report it immediately to the delivery
• team and notify Krishna’s customer support within 48–72 hours.
• Keep relevant photos and order details ready to assist resolution.

• If you are unavailable to receive the shipment, logistics partners may make 2–3 delivery attempts.
• Additional storage or re-delivery charges may apply if the shipment is held at a partner facility.

• Provide accurate shipping address and contact details.
• Be present on/around the expected delivery date to receive the shipment.
• Ensure access to the delivery location complies with any restrictions (e.g., lift size for large items).

• Once an order is dispatched, changes to the delivery address or contact information may not be possible.
• Additional charges may apply if address corrections are accepted after dispatch