|
Element |
Suggested Policy |
|
Return Window |
Allow returns within 7 days of delivery from the time of receiving the order |
|
Valid Reasons for Return |
Wrong item delivered, damaged product, quality not as promised. |
|
Non-Returnable Items |
Custom-built, clearance items (sale items), used/damaged after delivery. |
|
Return Method |
Schedule pickup via WhatsApp/web form; self-ship option for remote areas. |
|
Element |
Suggested Policy |
|
Refund Initiation |
Initiate within 48 hours after return pickup confirmation. |
|
Refund Method |
Original payment method (back to source) or store credit option. |
|
Non-Refundable Items |
Custom-built, clearance items (sale items), used/damaged after delivery. |
|
Store Credit Bonus |
Offer extra ₹250 (credit points) if the refund is taken as store credit. (The amount can be discussed and decided) |
