Shipping policy

Shipping Policy

1. Scope

This Shipping Policy applies to all orders placed through the Krishna Furniture online store and is intended to provide complete transparency regarding our order processing procedures, shipping methods, delivery timelines, applicable charges, shipment tracking, and customer responsibilities. We encourage you to review this Policy carefully prior to placing your order to ensure a seamless and informed purchasing experience.

2. Order Processing

Upon successful payment confirmation, orders are typically processed within 1 to 3 business days, excluding weekends and public holidays. The order processing cycle encompasses payment verification, thorough quality checks, and comprehensive dispatch preparation to ensure that every product leaving our facility meets our exacting standards. Upon successful placement of your order, a confirmation notification will be communicated to you via email/ SMS, serving as your official acknowledgement of the transaction.

3. Shipping Regions

Krishna Furniture is pleased to offer shipping services across the length and breadth of India, ensuring that our customers nationwide have access to our curated collection of furniture and home furnishings.

4. Delivery Timeframes

For standard and small-sized products, delivery is estimated within 3 to 20 business days from the date of dispatch, subject to your geographic location and the operational capacity of our logistics partners. Large-format furniture, custom-built pieces, and made-to-order items, by virtue of the craftsmanship and production time they demand, may require a longer lead time. Estimated delivery dates will be clearly indicated at the time of checkout and reiterated in your order confirmation communication, so that you may plan accordingly.

5. Shipping Charges

Shipping charges, where applicable, are computed and displayed transparently at the checkout stage, prior to the finalisation of your order. Eligible orders exceeding a defined purchase value may qualify for complimentary standard shipping, details of which will be communicated through our website and promotional channels. Please note that specialised delivery services, including but not limited to weekend deliveries or expedited dispatch, may attract additional charges, which will be disclosed at the time of selection. In the event that we are unable to deliver the product due to unforeseen circumstances, shipping and handling charges will be refunded. We shall not be held responsible for delays caused by events beyond our control, including but not limited to natural disasters, transport strikes, supplier delays, or other unforeseen circumstances. We shall not be held responsible for delays caused by events beyond our control, including but not limited to natural disasters, transport strikes, supplier delays, or other unforeseen circumstances. However, if the customer initiates a return, these charges shall not be refunded.

6. Delivery and Handling

All products are shipped through reputable and reliable logistics partners carefully selected to uphold our commitment to safe and timely delivery. Standard doorstep delivery is provided at ground-floor level. For deliveries to upper floors, additional handling charges may be applicable in the absence of a service lift or adequate access infrastructure. Installation services, where applicable, will be communicated at the time of purchase.

7. Order Tracking

Once your order has been dispatched from our facility, a unique tracking number will be communicated to you via email/ SMS. This tracking reference may be used to monitor the real-time status of your shipment either through our website or directly via the courier partner's designated tracking portal. We encourage you to make use of this facility to stay informed of your delivery progress at every stage.

8. Delivery Issues and Inspection

We strongly advise all customers to thoroughly inspect their shipment at the time of delivery, prior to signing any delivery acknowledgement. In the event that you identify visible damage to the packaging or product, missing components, or receipt of an incorrect item, we request that you bring this to the immediate attention of the delivery personnel and formally notify Krishna Furniture's customer support team within 48 hours of delivery. To facilitate swift resolution, kindly retain photographic evidence of the damage or discrepancy along with your order details, as these will be essential in processing your complaint efficiently. To initiate the refund process, the customer is required to upload clear photo or video evidence of the packaging and product, along with the invoice or order ID and the delivery date. Claims without sufficient evidence may not be eligible for refund or replacement.

9. Failed Delivery Attempts

In circumstances where you are unavailable to receive your shipment at the time of delivery, our logistics partners will endeavour to make up to 2 to 3 delivery attempts before the shipment is returned to the nearest partner facility. Should the item be held at a logistics facility beyond the standard holding period, additional storage or re-delivery charges may be levied. We strongly encourage customers to ensure availability around the anticipated delivery date to avoid any inconvenience or supplementary costs.

10. Customer Responsibilities

To facilitate a smooth and successful delivery experience, customers are responsible for providing accurate and complete shipping address and contact information at the time of placing their order. It is equally important to ensure your availability on or around the expected delivery date to receive the shipment in person. For large furniture items, we also request that customers verify in advance that the delivery location is accessible and accommodating — taking into account any physical constraints such as lift dimensions, stairway widths, or building access restrictions that may affect the handling and placement of the product.

11. Changes After Dispatch

Once an order has been dispatched, modifications to the delivery address or associated contact information may no longer be feasible, as the shipment will have been committed to a designated delivery route. In exceptional circumstances where address corrections are accepted post-dispatch, additional charges may be applicable to account for re-routing or re-scheduling. We therefore urge all customers to carefully review and confirm their delivery details at the time of purchase to avoid any complications thereafter.