At Krishna Furniture, we are committed to providing you with a seamless shopping experience and high-quality products at competitive prices. Our policies ensure fairness and transparency in handling cancellations, returns, and refunds.

For any assistance, you may contact us through:
📞 Customer Support: +91-8826299884
📧 Email: info@krishnafurniture.com
 

Order Cancellation Policy
 

• Cancellation Before Shipment:
  You may cancel your order before it is shipped from our warehouse. In such cases, a 2% deduction will apply as a payment gateway processing and service fee.

• Cancellation After Shipment:
  Once the order has been shipped, cancellations are not allowed. However, in rare exceptions (at the sole discretion of Krishna Furniture), a cancellation may be processed, but the customer must bear two-way shipping charges.

• Part Payment Orders:
  If an order has been placed with an advance or partial payment, the amount paid will be considered as a cancellation charge and will not be refunded.
   

Return Policy
 

Returns are only accepted in the following cases:
✔ The product was delivered in a damaged condition.
✔ There are manufacturing defects.
✔ The product received is incomplete or incorrect.

Conditions for Returns:

• Returns must be requested within 24 hours of delivery with supporting images or videos.

• Products should be unused and in their original packaging, including price tags, labels, and invoices.

• Do not accept products with tampered packaging at the time of delivery.

• Strong and secure packaging is required for returning items to avoid transit damage.

• Products damaged after delivery due to customer handling are not eligible for return.

Non-Returnable Items:

• Customized products cannot be returned.

• Items purchased on sale or at a discount are not eligible for returns unless they are damaged upon delivery.

• Krishna Furniture reserves the right to reject returns at its discretion.
   

Return Process
 

1. Initiate a Return Request:

   • Contact us via phone or email to request a return.

   • Provide proof of damage or defect within 24 hours of delivery.

2. Product Pickup:

   • If eligible, we will arrange a reverse pickup from your location.

   • If a reverse pickup is not available in your area, you may be required to self-ship the product or dispose of it as per our instructions.
      

Refund Policy
 

• Refunds are processed within 7 business days after receiving and verifying the returned product.

• The refund method will depend on your original payment mode:

  • Credit/Debit Card: Refunded to the same card.

  • Net Banking: Credited back to the original bank account.

  • Gift Certificates/Vouchers: Reissued in the same format.

  • Other Payment Modes: Refunded via NEFT transfer or account payee cheque.

• Partial Payment Orders (Cash on Delivery - COD):

  • If you have paid a token amount for a COD order that was undelivered or refused, the amount will not be refunded but can be adjusted in your next order.

  • Your next order will require full advance payment, and the token amount will be deducted from the final price.

Important Notes:

• Banks and payment gateways typically take 7-10 business days to process refunds.

• Cheque refunds may take additional time for shipping and clearance.

• If wallet credits were used for purchase, refunds will be credited back to your wallet.
   

Returns & Refunds Will Not Be Accepted In The Following Cases:

🚫 Product is damaged due to misuse by the customer.
🚫 Previous malfunctions were not reported, leading to further damage.
🚫 Non-warranted defects or damages as per the manufacturer's terms.
🚫 Missing original packaging, accessories, or manufacturer’s box.

For any queries or support, please contact us at info@krishnafurniture.com. We are always happy to assist you!